Brighton Marine receives three 2024 Press Ganey Human Experience Pinnacle of Excellence Awards®

January 22, 2025 – Boston, MASS. – Press Ganey, a global leader in healthcare
experience solutions and services has awarded US Family Health Plan Brighton Marine
with three 2024 Human Experience Pinnacle of Excellence Awards®, placing the plan in
the top five percent of health plans nationwide for member experience.

The awards are part of Press Ganey’s annual ranking of the top health plans, hospitals
and health systems in the country, according to performance in a variety of member
experience metrics for Measurement Year (MY) 2023.

Based on the Consumer Assessment of Healthcare Providers and Systems (CAHPS)
member satisfaction survey, US Family Health Plan Brighton Marine earned recognition
for delivering exceptional performance in three areas:

• Highest Overall CAHPS Ratings
• Highest Plan and Plan Services CAHPS Ratings
• Highest Physician Care CAHPS Ratings

This prestigious honor reflects Brighton Marine’s unwavering commitment to
understanding and prioritizing the voices of its members.

“We are honored to serve our beneficiaries in Massachusetts, Rhode Island,
Connecticut, and New Hampshire. This recognition reflects the dedication, hard work,
and care our team brings to supporting the military and veteran communities, along with
their families, who remain at the heart of everything we do” said Rosye B. Cloud, CEO
of Brighton Marine. “These awards underscore our commitment to strive for
excellence in fulfilling our greater purpose of advancing healthcare, housing, and
hope."

“By excelling in areas such as access to care and care coordination, US Family Health
Plan Brighton Marine has set a high standard for enabling patient-centered, high-quality
care,” said Patrick T. Ryan, CEO and Chairman of Press Ganey. “This award
recognizes their dedication to understanding and addressing member needs, ensuring a
seamless and positive healthcare experience.”

"Brighton Marine has been a cornerstone of support for our military community for
decades, leading the way in innovative outreach and advancing healthcare, housing,
and hope.” said Executive Office of Veterans Services (EOVS) Secretary Santiago.
These awards celebrate the incredible achievements of the US Family Health Plan
team, whose hard work ensures military families and veterans get the care and support
they deserve. On behalf of EOVS, I congratulate and thank Brighton Marine for their
outstanding leadership and dedication to those who have served our nation.”

Through the US Family Health Plan, Brighton Marine offers healthcare services to
thousands of beneficiaries, including families of active-duty military, National Guard, and
Reserves, as well as military retirees and their eligible family members, including
comprehensive services provided by the pharmacy department.

Continuing throughout 2025, Brighton Marine, Inc. will work to further broaden the
support it provides to service members, veterans, and their families through healthcare,
housing, and hope. This is evidenced by Brighton Marine's recent expansion of
healthcare and outreach operations in Washington, D.C.

To get involved and learn more about Brighton Marine, please visit here.

To learn more about US Family Health Plan at Brighton Marine, visit here.

_{About Brighton Marine, Inc.}

Brighton Marine, Inc. (BMI) is a 501c-3 non-profit established more than 40 years ago in Brighton, Mass., with a mission to provide healthcare, housing, and hope to service members, veterans, and their families. Today, Brighton Marine has expanded its services to provide healthcare support to more than 13,000 veterans, uniformed service members, and their families, as well as veterans housing and other support to local community members. Learn more about BMI at www.BrightonMarine.org.

^{About Press Ganey}

Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.

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